As a home owner and property manager I've experien...

As a home owner and property manager I've experience both their residential and commercial service and sadly both have been below normal expectations. As for my home, I was receiving unusually high water bills, 2-3x our normal usage for a few months. After calling several times they sent a technician to check the meter. They stated the meter was fine and it must have been something on my end. Interesting enough, my water bill went back to normal for a couple months and then back up to unusual usage...To add more interest I saw one of Austin's local news stations run a story how Austin Water Utility was over charging home owners...coincidence? I think not. As a property manager, we continue to be plagued with water shut offs due to testing. I understand maintenance is required but after several requests to be notified ahead of time a luxury community of 500+ units is left with no heads up and no answers. This leaves a lot of unhappy customers.