I am a physician employed by the University of Uta...

I am a physician employed by the University of Utah. I do not recommend going to a University of Utah lab for any blood work that is urgent. I had two blood draws at different locations (Farmington and the University hospital). Both were stat labs that needed to be resulted that day. For the first blood draw that was done at 7:15 am, when my doctor's office told me that no results had been sent to them by about 4 pm, I became nervous and called the lab at Farmington. They were extremely unhelpful and transferred me to 3 different people who could not tell me when the results would be back. After an hour of this, I was told to call ARUP directly which I did. The ARUP representative was extremely rude and would not tell me when the labs would be back. They said our dr's office would need to call. My dr's office called and after giving them a hard time said the results would be in the next morning. The next morning they said the labs would be back that afternoon. This went on for 4 days, when the labs were ultimately resulted. This is absolutely inexcusable. I am a physician and often call a lab to see when a patient's labs will be resulted, and have never encountered something like this. I stupidly thought that having the labs done at the University hospital would go better but it was just as bad.