It is 4:49 AM EST. My wife and I had 3 flight dela...

It is 4:49 AM EST. My wife and I had 3 flight delayed from Atlanta Ga. we get to this hotel after I called and say we would be arriving at 1 am. I was charged for our Friday night stay which we didn t get to the hotel until 2am EST. They had already charged my card after I clearly asked the front door not to do. I booked a Time Square view room for my wife bc she never been to NYC. Not alone, we re celebrating our 2nd anniversary and my wife s b day. They put us in room 3301. This room was so hot. They had to move us to another room below us. I was promised view of the middle of Time Square but we only saw a build and lights. This was the worst lifetime experience of my life. I waited for 2 hours to be moved! 7/19/2019