My stay at HotelDerek was anything but luxury or 4...

My stay at HotelDerek was anything but luxury or 4 Star. First I was unable to book the special online, because the website said the property would be closed. The king superior room was small. Next, the room didn't have a remote, the tv services was sketchy and blacking out, the restaurant and bar closed early ( before 11) with no notice, even after bartender mike said they would be open till midnight. I was unable to buy food, and guest services told me there was no way to warm outside food without paying $20 fee for a microwave. I did not receive the voucher for the breakfast included in my package, had to go back and forth to guest services where they ended up writing my room number on a sticky note saying free breakfast. The breakfast was bland and tasteless. The buffet was not as good as something you would get at holiday inn, it was basically sitting on the bar in the restaurant and lounge. On NYE the self parking was not available due to a party they were having. The complimentary car service is a joke. It's like regular super shuttle. The wait times can be up to an hour for both drop off and pick up. I expected so much more from a upscale Houston property. I have stayed at several from the galleria, city center and downtown including hotel Sorella, Royal Sonesta, and Aloft to name a few and hotel Derek has not been comparable at all.