I can't say enough great things about our 1st visi...

I can't say enough great things about our 1st visit and stay in Cleveland, OH @ the Hyatt Arcade. We came up for my wife's 40th Bday. We checked in at 1pm and our room was ready for us 2 hours early. The valet personnel were very patient. The soda machine on our floor was not working properly so the front desk staff told me to take whatever drinks I wanted from the soda cooler in the lobby for free. To top off everything, they brought up a bottle of wine, two glasses, their legendary buckeye brownie for two and a birthday card for my wife, which was totally unexpected and very appreciated! This place is also beautiful! Will definitely be staying here again whenever we come back.