Shuttle from airport took longer than most, but no...

Shuttle from airport took longer than most, but not outrageous. Got a very reasonable upgrade when I discovered I'd need a bigger trunk. I hand wrote the amount on my reservation. When I returned the car, the bill was $40 more. When I showed the manager my hand written amount he immediately said he would make it right, which he did in a couple minutes. I don't know if I would have found the location to return the car if I hadn't put it in my GPS, but I would certainly use them again.