J Kaczor

Review of Renaissance Cleveland Hotel

I stayed here for a work event and found a cockroa...

I stayed here for a work event and found a cockroach while eating dinner. Coming from the kitchen, I do not even want to think about where else these bugs are in the hotel. I wrote the hotel and they did not even bother to reply to me about the cockroach. Terrible service, you would think they would at least say sorry. I practically had to beg for a response a month after they said the auto response promised a message within a few days. The room was tiny and very outdated. Not worth the price with many other hotels downtown that are brand new.