Lutji J

Review of TROPICAL CHEVROLET CHRYSLER JE...

We purchased a pre owned Toyota Sienna from Tropic...

We purchased a pre owned Toyota Sienna from Tropical Chevrolet back in February. While we were signing the paper work with the finance manager we asked if we could renew our registration till 2019. She told us yes it could be done for an additional fee that we paid. When we received the registration in the mail at the beginning of March we noticed that the registration had not been renewed. I called and spoke to someone in their title department and they explain that the system could not renew our registration till 2019 because it was more then 2 months before the renewal date. The lady told me that they owed us a refund for the additional money that we paid for the registration renewal and would need the owner to sign off on the refund check. Well its been more than 3 months since I have been trying to reach someone to inquire about the status of our refund checks. Been leaving messages and no one returns my phone call. Call salesman who assisted with the sale and he tells me he no longer works there, call sales manager who I negotiated the price and he tells me that its not his department and to call accounting. very frustrating experience As far as I know it is ILLEGAL for a car dealer to charge customers extra for sales taxes or state registration fee and to pocket any additional money paid. would not do business with Tropical Chevrolet again