Meagan Richardson

Review of Subaru of Kennesaw

We purchased our Subaru at this location and used ...

We purchased our Subaru at this location and used it for all repairs. At 120,000 miles, the transmission went out. Subaru USA covered the cost for a replacement. Last summer, we brought it in for some overheating issues and had $4500+ work done. When we brought the car home, it started overheating again. The service department did not clamp the hoses on the radiator so all of the fluid poured out of the car. They claimed that they rechecked it and it was fine. The oil light came on earlier than it should have so we added oil and scheduled an oil change at a local service. Just over 1,000 miles after the oil change, the oil light came on. I called Subaru s service department. They said to monitor the oil level and add as needed and bring it in when it came time for the next oil change to do an oil consumption test. We did that. At about 1,000 miles the low oil light came on and we added oil. It was approximately 1.1 qts low. The service department first claimed that it was leaking from the piston rings. They did not explain how they determined that was the site of the leak. After contacting corporate, the service manager now claims that we waited too long after the repair to make a complaint, despite the fact that we were given directions to monitor and bring it in at the next oil change.

I do not trust this shop to do the work correctly. Worse than poor workmanship, they lack integrity.

Oh and also, our transmission is leaking from a sea failure. A seal that they placed just two years ago!!