C

C Pfister

4 years ago

The desert Safari tour was a Nightmare for us and ...

The desert Safari tour was a Nightmare for us and especially our little son. The babyseat we had to pay for in adition was not there at the pickup and we only got it at the beginning of the desert tour. For almost 90 AED in adition we would at least have expected it for the whole trip. The guide also tell us that the seat will be in the car at the beginning. The People sitting with us at the Jeep were complaining that they were not sitting with their Friends. We ended up stopping at a gas Station where the People got out and two young couples got in our Jeep. They told us before a Family would sit with us and that the Jeep would therefore drive slowly. In the end we were 7 people (8 with the Driver) They told us it would be max 6 people plus Driver in a Jeep. In the Jeep there was a sign not recommending this trip for Children under the age of 6. Our son is 1 year and 5 months. We have asked a couple of times if this trip is save and recommendable for this little Children. They never mentioned this in a single word. Our son was very scared and crying for the whole trip. We have the Intention they just wanted to sell this trip no matter what, which is very unfortunate. The Music at the Location was way to loud for young Children. It is a fact that this trip is not recomandable for Children under the age of 6 as mentioned on the sign in the car. Therefore they should not sell it respectively in our opinion. We are very disappointed from your Company and we will not recommend to book any trip with young Children. For us it was unfortunately a waste of time and Money and we are very sorry for our son as he was very scared as eralier mentioned.
Up to date we have not received an answer from the responsable Tourguide from Meeting Point Dubai.

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