My terrible experience at Ford in Huntington.

My terrible experience at Ford in Huntington.
My brand new 2014 explorer outside temperature stopped working. I called to make an appointment. The woman that answered the phone at the service department asked me if I bought the car here. I said no. She then said "Well, why are you calling here". I ended up making the appointment anyway despite her rudeness. I made the appointment for 7:30am the following week. I get to the dealership and the gates are closed, circled the building until 8am - still closed. I called numerous times and no one picked up. I decided to leave and go to work. At 8:15 finally someone picked up at the service dept. I found out that the svc. dept was in another location, which I would have also known if they picked up at 7:30 when I called. I was so frustrated and annoyed that I asked to speak to the owner Steve Weiss. Right off the bat I could tell in the tone of his voice he had no patience or time to speak to me. I explained to him my bad experience and all he could say was "I don't know what to tell you" and he said "Well it's not uncommon for a service dept to be in a different location" with a condescending attitude and kept repeating "I don't know what to tell you". Finally I said why don't you start with an apology! Aren't you the owner?! This dealership is not professional and obviously do not care about their customers. I should have been told when I made the appt where the svc. dept was located and an apology was absolutely necessary!