My husband and I had a pretty terrible experience ...

My husband and I had a pretty terrible experience here from start to finish. When we first checked in, we were given a city view room and were pretty happy, until we started unpacking. I went into the bathroom and found hair from the previous guest around the sink and shower. I called down to the front desk and to woman who I spoke with was kind and helpful. She moved us to a room down the hall and went with me to check on the room before we moved in. That bathroom was worse than the first room, more hair and dust in the sink and shower. An hour and a half later, we were moved to spotless room down the call with a lovely view of the highway. Certainly not an upgrade and it took way too long. I would have put up a stink about not getting an upgrade, but my husband and I were getting hungry and wanted to get out and explore Dallas so we took the clean room. Our travel agent later called and convinced them to knock $100 off our bill.
When we checked out two days later, we left our bags with the bellhop for the day as our flight wasn't until later in the evening. When we came back hours later we found no one at the desk and our bags sitting right where we had left them. When we complained about our bags being left unattended, the bellhop assured us he was only gone for a minute and "there was a camera right there so they were always looked after." I'm sorry, a camera is not enough security, it does not stop someone from messing with or taking our stuff. I complained to the desk manager, who was very nice and understanding. She assured me that my entire experience was not normal and did not meet Hyatt's standards. She promised me 12,000 Hyatt rewards points in my rewards account. I'm still waiting on those points. Great customer service.
I would not recommend this hotel to anyone!