Hit and miss. I called in about coverage on a co-p...

Hit and miss. I called in about coverage on a co-payment I was not supposed to have for ER visit. The first time I called in the representative told me that I had to pay the copayment. When challenged, although very nicely done, he told me to look up my coverage and when I found out to call back in. When I called back, I just skipped the front line and asked for supervisor. She was nice but we ll see if it really gets fixed... But at the end of the day, the billing and Claims should be done right the first time and should not be up to the patient to navigate this nonsense. I marked 2 Stars because there was a little customer recovery... but 7-10 days to reprocess a claim, that Select Health messed up on... guess they don t care if they not completing their end of the contract or that people are threatened with collections because of their mistake.