David Spero

Review of Concord Toyota

I have been using Concord Toyota for several years...

I have been using Concord Toyota for several years. Recently I was assigned to a different service person.
I took my V in for a 15,000 mile checkup and said I would wait for it in the showroom.
Nearly 2 1/2 hours later, I went to service desk. Found out that my car had been ready for well over an hour. Service person phoned me, but did not come to showroom to inform me that car was ready. My phone did not ring.
I hope this does not happen again. The service person ought to remember that a customer is waiting in the showroom and not just phone.