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Kristin Bowser

3 years ago

I would not recommend buying a car from here.

I would not recommend buying a car from here.

First, the sales guy I worked with was a schmuck. He clearly had no clue how to sell a car. He brought his schmuck of a manager out to tell me that there was no room to negotiate. (That should've been my queue to leave.)

Second, the check engine light came on while driving home from the dealer. I've had problems with it ever since, but this crap-tastic dealers says "it's not their problem". If it is under certified pre-owned warranty, I can use that to fix it.

Third, I live in Illinois and wanted to roll the tax/title into my loan. That was another disaster. I was driving around (with my check engine light on the certified pre-owned vehicle) with expired temporary plates for a week because they didn't process anything timely. Additionally, no one there seemed to know how the process should work. I think I spoke to 6 people before getting the process nailed down. I am sure I am not the first person to buy a car in a different state.

Fourth, then they were really pushy about selling me Trident (among other things). They told me that my interior/exterior would not stain after Trident's application and if it did, I just make a claim and Trident would fix it....WRONG. You still pay to get your car detailed, if the detail shop can't get out a stain then you can file a claim, so that was a total waste of money.

Bottom line, thanks for the shitty customer experience. Never again will I buy another vehicle from these idiots.

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