Michael Alicea

Review of FLIK LIFESTYLES - Westminster ...

Please read in its entirety, This was a social exp...

Please read in its entirety, This was a social experiment!

Customer service stinks!!! I called to get a quote for my Mother and wanted to make sure that I was placing my Mother in the care of compassionate people. When I called and asked how many units were at this location I was transferred to the marketing department. I explained that I was curious in the number of units on the property. They passed me to another person who didn't identify herself. I asked her the same thing, and she said let me transfer you to the marketing department. I explained that I was just transferred from the marketing department and just needed to know the number of units in this particular location. She said please hold and transferred me to the front desk. At that point I figured I would ask for a supervisor. I was asked why, and when I explained that I was just trying to obtain the number of units at the location I was told that the marketing department was closed and no-one was there. WOW, what a lie. I told her that I was transferred from marketing and she was silent. I asked please let me speak to a supervisor. She said, "hold on" and disconnected the call. My point is that if I am going to trust you with my mother, the least you could do is allow me to speak to a supervisor. Regardless of the reason or the question your job as a phone operator is to inform or direct a customer with respect to the proper person who may be able to assist or at least attempt to assist. A simple, "we cannot disclose that information" or "the person who can better assist you is not available" would suffice. Would you trust these people with your loved ones? Especially for the price you pay to have them live there? I will be going in person to speak to a supervisor and explain how there phone operators failed to win my trust and obtain my business. They can't answer a simple question like that, how are they going to provide assistance if your loved one falls and needs help getting up?

Before leaving your loved ones at this facility to be cared for, test them as I did, and see if they treat you with respect before hanging up on you.