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Never buying from this place again. The sales pers...

Never buying from this place again. The sales person, Billy Jean George, was very good, but the Finance Department is a nightmare. Buyer beware! DON'T PURCHASE EXTENDED WARRANTIES AT THE TIME OF VEHICLE PURCHASE. After you go home and read what you are really buying, you will see you will be overpaying for a lot of things and the coverage is not that great. And good luck getting Richard's Honda to give you your money back if you cancel within the 30 days. I cancelled the warranties within a week and two months later, after many unanswered phone calls and emails from the Finance Director, Curtis Hopkins, I'm paying interest on the extended warranties and they haven't refunded for the coverage I cancelled and they all just give me the runaround. First he said we'd get refunded the money directly and now they are saying they'd refund the financing institutions, which means my monthly note will be higher. Either way, they have done nothing. In the meantime, I am paying a high car note that includes an extended warranty I don't have, and I am also paying for it to the extended warranty company we chose. I have never seen poor customer service like this on a car dealership, especially for a vehicle that costs over $40k. You'd think they'd treat you differently even knowing we told them we were purchasing another vehicle with a few months. Definitely not on this place. I am even removing the Richard's decal from our Pilot Touring because I have no interest in promoting lousy customer service. Today, on a last attempt, I left voicemails to Mr. Hopkins, AGAIN, and to the the general manager to see if this nightmare ends.

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