We ordered a pool from this company at the end of ...

We ordered a pool from this company at the end of 2020. While we appreciate that COVID has caused disruptions in the supply chain, we could not be more unhappy with the way we have been treated by this company.

We sent over $30,000 to Leisure Pools at the end of 2020 and apparently this entitles us to absolutely no communication. Leisure Pools USA has our money, but will not answer ANY questions about when we may anticipate taking delivery, or even acknowledge we have a pool ordered with them. Imagine calling a company that you sent money to and they cannot even answer whether you are in their system.....concerning to say the least.
We started inquiring about delivery dates when the ground thawed, over 6 weeks ago, because that is when it was initially promised.

We have:
1) Gone through our local installer to obtain information. Nothing. The regional sales rep they talk to literally knows nothing according to them. So...
2) Called the Regional Sales Rep ourselves to see what we could learn. No return call.
3) Contacted "Customer Service" via Facebook. Lo and behold a nice sounding person responded, said they understood our frustration, promised to look into it and then, you guessed it. Nothing.
4) Called the Nice woman at the Leisure Pools front desk. Explained to her our frustration. She seemed to understand. Then, nothing.

We have spoken to our local installer. They carry Leisure Pools and Thursday Pools. Thursday Pools has been in communication with them and she stated that they have met their lead times. We really wish we had gone with Thursday Pools, and recommend that whomever reads this learns from our mistakes and DOES NOT DO BUSINESS WITH LEISURE POOLS. GO WITH ANY OTHER COMPANY. We are not unreasonable people. But communication is everything, and you absolutely will not get it, or a pool, with Leisure Pools USA.