Tonight!!!! my husbands bday weekend. only to find...

Tonight!!!! my husbands bday weekend. only to find out we are under 3 rooms..Instead of the Front desk Manager Devin clearly seeing it's just us 2 and cancelling the other 2 rooms, had us call the 3rd party calling between her, the 3rd and 4th party for nearly 1hr Only to turn around and tell us the 3rd party verified they only have 1 room listed and if perhaps we see additional charges to contact the Hyatt to handle it..Well If you can Handle it why in the world would you have patrons go through all this red tape..its completely the worst customer service ever..my night ruined