When I first arrived I didn't understand the poor ...

When I first arrived I didn't understand the poor reviews. I honestly thought this hotel maybe just attracts high maintenance people. The compound is beautiful and has a spa, gym, pool, mutliple restaurants, etc. However, many rooms lack working hot water and outlets. Staff is rude and cleaning staff literally robs rooms. You have to check all of your valuables at the front desk every time you leave, and if you check too many things some of the front desk staff will give you a hard time. The restaurant staff is rude and inefficient (45 minutes to wait for your check when you're literally the only person in the restaurant kind of inefficient). I'm not one to swear off an entire establishment based on one hair in my food, but after 4 times in a row with a bug or long human hair in my food, I don't love it. Everything comes with hidden extra costs. The pool, the gym, the occasional events they have on the compound. The mosquitos at night get pretty terrible and there are no bug nets or mosquito screens. There is a curtain type thing, which in multiple rooms has a gaping hole it in. This might be a nice place to stay for a couple of nights with its prime location (right by Meskel square, a popular tourist destination due to museums and a few decent restaurants) but I wouldn't recommend any type of extended stay. I live in a much less developed country and if this hotel were cheaper, I would give it a solid 5 stars. You can just do much, MUCH better at this price point in Addis.