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Oliver Carlton

3 years ago

Terrible experience all round on my wife's birthda...

Terrible experience all round on my wife's birthday.

Unable to access room as key card didn't work so had to find cleaning staff to gain access (had several large bags so going back to reception was difficult without assistance)

When finally in the room I phoned reception 4 times without answer, 2 calls to room service and again, no answer. Eventually got through and waited 1.5 hours for an ice bucket (it never Arrived).

Gave up in the end and headed out for food and drinks. Wife's birthday felt like such a let down! For over $200 a night I'd expect better

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