My experience was very poor. Lack of followup to m...

My experience was very poor. Lack of followup to my emails voice messages, people saying they'd get back to me and they disappear. I had to put a lot of effort into following-up. I came a long way there only to find out that even though they had ALL my information and documents before I came, they neglected to make sure I had the other person on the sale with me to sign in person. We found a way to make the deal happen, but then I realized that the headlights were out and needed replacing, after I got it home. They refused to allow me to go to their sister dealership much closer to me, so I had to go back out of my way for them to fix a car that should have been sold with working headlights from the beginning. I had to keep asking to see the sales manager, Omar, who neglected following up with me about compensation for my expense to bring the car back. Finally after I asked to see him again, he offered to fill the gas tank up which I accepted. Overall the customer service is not great because of the lack of follow-through and follow-up, and they don't own their mistakes. I did not experience empathy from them, and did not feel supported in the process of buying this car.