Matthew Jones

Review of Zimbrick Volkswagen of Madison

Don't expect the service department at Zimbrick (o...

Don't expect the service department at Zimbrick (or VW's 'Customer Care center') to help you resolve warranty-related issues with your VW vehicle. My 2013 Certified Pre-Owned Jetta Sportwagen had an issue with the windshield washer line in the middle of winter. VW uses a plastic line (not rubber) for windshield washers and the line split during one of the cold spells this winter, effectively disabling the car (can't drive without washer fluid in WI winters...). I use washer fluid rated for winter weather and it still had an issue.

I took my car to Zimbrick expecting this to be an easy fix because it was clear that this was a manufacturer's defect in design or materials. Rob, the service writer at Zimbrick, saw things differently and expected me to pay for the repair. I called VW's Customer Care 800 number and got nowhere. The Customer Care person spent two days to make a decision and then told me they rely on the dealership service writers to make the determination on warranty repairs.

I've owned many different makes of vehicles in my lifetime and taken them to many different dealership service shops. You can usually count on the service writers to do what makes sense. Not the case at Zimbrick. On top of Zimbrick's failings, certainly don't expect that the premium cost of a VW Certified Pre-Owned car and it's associated bumper-to-bumper warranty will be of any use either.

Buyer beware.