David Morris

Review of Cherry Hill Audi

The service department is simply awful. I ve had s...

The service department is simply awful. I ve had several interactions with them and all but one or two have been bad or worse. If a good service department is important, go somewhere else.

Today s dumpster fire was waiting twenty minutes while the service person has an extended conversation with a customer on the phone. When that finally ended, I was immediately redirected into a contiguous room where two employees were idle. Apparently, I didn t need to wait in main room after all. Well my paperwork wasn t there so the person in this room had to go search for it. A few minutes later and I was checked out and told my car would be brought up shortly. After about fifteen minutes, I was told that they were waiting for the detailer to finish. Mind you, several hours earlier I received a text saying that the car was ready to be picked up so the detailing should have long since been finished. After about five more minutes of waiting, I asked the they please discontinue the detailing immediately and just bring me my car. After about five more minutes, they brought out my partially detailed car.

This experience was only slightly worse than usual. On several other occasions I was told that the service would only take an hour or two, so I opted to wait; it actually took three to four hours.

On the plus side, the sales process was pretty smooth, the car runs great, and I ve no reason to suspect the competency of the mechanics are an issue at all.