This company is related to Napoleon Home Comfort -...

This company is related to Napoleon Home Comfort - they literally share the same building & office in Barrie, Ontario. When you have a complaint or issue with Napoleon they claim that their staff cannot deal with other related companies to solve the issue.

When you ask to deal with a manager they are either "on vacation", away, or "in Germany". They utterly refuse to let you deal with a senior manager, or anyone in authority.

This is my post from Napoleon Home Comfort:

The worst customer service and purchase we ever made was at Napoleon Home Comfort in Barrie.

After a number of other issues, they left a leaking gas valve next to our one year old daughters' play-pen, and also caused a leak at the Enbridge gas meter. We understand problems occur, however they have a complete lack of empathy or concern. Carbon Dioxide could have killed our daughter and their response is I understand . We ask to speak with a Senior Manager or Supervisor & they refuse.

They also installed a damaged mantel & after a week of dealing with their office they came with the wrong pieces.

We are very frustrated & wish anyone at Napoleon Home Comfort actually were concerned about their customers.

This is the first time I have ever posted a review on any company. However out of pure frustration I have. I also encourage you to notice that Napoleon never responds to any Google reviews - clearly they don't seem to care.