catherine schroeder

Review of AZ Nightclub Development Corp-...

Do NOT waste your time or money on this place.

Do NOT waste your time or money on this place.

I was here over the weekend with a large group of girls for a bachelorette party. Prior to our arrival, we had been in contact with the VIP Host for weeks. We made it very clear what our expectations would be going into the night (table inside that would accommodate 10 girls) and he assured us this would not be an issue. Once we arrived, we were ushered to a table OUTSIDE by the pool that was facing the bar 3 feet away. First of all, outside was a sad excuse for a club compared to the ambiance inside. Secondly, the seating at the table could accommodate 6 girls at most and that is being generous. After speaking to the manager and showing him the texts that confirmed the table inside, he basically told us they overbooked the tables inside and there is nothing they could do for us besides cut our tab in half. Sure this may sound like a fair compromise in theory, but when you re the only table seated in a section outside that is far too cramped to fit your group and you re stuck staring at a bar all night, you d probably agree this was not the response we were hoping for and definitely not worth the saved money.
Towards the end of the night, we asked to please speak to the manager again. This time we were approached by the female manager. We expressed our frustration with the evening and instead of being understanding and trying to defuse the situation, she became extremely defensive and rude. I have dealt with my fair share of customer service throughout the years and I can assure you this is hands down the WORST customer service I have ever received. I tried to rationalize with her and asked her to put herself in my shoes and the best response she could give me, Well what do you want me to do about it? The night is basically over . I asked her what could she do to make it right and she couldn t give me an answer. She then proceeded to walk away and did not return.
This night had nothing to do with money; it was more about the experience and ensuring our bride-to-be had the time of her life. Unfortunately, to say the night was a huge let down would be an understatement. Someone, somewhere, dropped the ball and failed to make it right and as a result, we were the ones who had to pay for the consequences.