Amanda Lehman

Review of Holiday Inn & Suites Boston/Pe...

Booked a room at another hotel through Expedia. Th...

Booked a room at another hotel through Expedia. The hotel was full, so Expedia moved me to this holiday inn. At Check-in, I was denied a room because I have an emotional support animal. The original hotel was pet friendly, and when I made the change with Expedia, they did not include that option in my new hotel. The individual at the front desk was completely rude from the moment I walked in the door. When I explained to him that I have an ESA he said we re not pet friendly, I informed him that my dog is not a pet and provides a service for which I can furnish documentation for. He then said whatever rolled his eyes and proceeded to fiddle with the computer. Once he saw that I was booked to stay for four nights, he said he had to call a manager about my dog (a 16 year old, ten pound dog). I was then told that they would not allow me to stay with my dog, and he decided to put my cards (ID and CC) on the counter instead of handing them to me as I handed them to him.