Loekito Soephomo

Review of Sofitel Bali Nusa Dua Beach Re...

The service was not as expected as before. We book...

The service was not as expected as before. We booked 4 rooms altogether but only given 1 room at 4pm and on top of that, the room was not even ready for new guest. There was used wet floor mat on the chair and the amenities were not ready so it looks like they were forcing the unready room for us.
The 4 rooms' deposit also seemed to be attached to 1 room only. We had to explain to every single room service, pool bar's orders and restaurant's orders that the deposit is to the other room. On our last day, we were given a late check out only until 1pm but by 12pm, we could not even use all the keys anymore. I am sorry but Sofitel Bali has not maintained the 5-star standard as it used to be.