Frank Riva

Review of Coextro

I was inquiring about the different Internet packa...

I was inquiring about the different Internet packages and that my speed was not fast enough. I spoke with CSR agent CINDY, who was very helpful and professional, about these issues and she recommended that I speak with a Tech Support. I spoke with the Tech Support in the afternoon, and it was too risky to do anything, since both, my wife was working and my daughter was doing school work, and they were both using the internet.

I called after supper around 6:45pm, and dealt Tech Support, after 1.5 hours, of trying to connect, it was recommended that my Modem was defective that I needed a new Modem. I was ready to drive to your office to buy a new Modem, but was told the office is closed!

I called back on Friday afternoon around 12:15, and spoke with Tech Support agent ALLEN, and mentioned to him the events of Thursday.

ALLEN patiently and professionally walked me through settings and the WI-FI was up and going in 10-15 minutes and my Modem was not replaced.
thks Allen.