Zoe Starr

Review of Carpenters Solicitors

I don't normally write reviews but feel compelled ...

I don't normally write reviews but feel compelled to warn people about this company.

Quite possibly the worst customer experience I have ever encountered. My claim went on for almost a year (I was not at fault) and in that time I made dozens upon dozens of calls and emails to move things along. Communication was extremely poor, they did not gather evidence correctly, I had to gather my own documents and call insurers and third parties on their behalf. Their culture is one of refusing to pick up the phone. I never once received a phone call for an update even though I requested explicitly numerous times. I was continually told that people were 'out of the office' and this is why things they promised to action were not. In the end I had to take matters into my own hand and make the necessary investigations, calls and cross-reference of evidence for myself to get the outcome I deserved. Only after threatening legal action did they actually take notice and even after that they were still incapable of picking up the phone.
I highly recommend you NEVER use this firm. They are cowboys and have absolutely no respect for their customers.
If you want more information please feel free to reach out to me and I will discuss all the details.