More than 800 rooms, it was full to capacity, we h...

More than 800 rooms, it was full to capacity, we had a problem with the heating not working and were told there was nothing they could do except give us a small electric heater that dries out the air so has to keep being turned off, it was also inadequate the heat didn't reach the bathroom. There were so many people needing breakfast we had to queue for an hour. They would not give a refund for the unpleasant, expensive experience. I would not recommend this hotel