Great service. I gave 4star because it took us for...

Great service. I gave 4star because it took us forever to get available room. The hotel should anticipate that most guests are travelers. We came from Japan and landed at 6:40am at the airport. Our room will not be available until 3pm. We are exhausted and tired but they do not even have a lounge for us to at least rest. We ended up sleeping near the pool and noticed that some guests were in the same situation like us. I hope the management can do something about this matter. The staffs are amazing and very welcoming. So I cannot complain much.