Janet Grey

Review of Design Mix Furniture

I do not recommend this place. They sold me chair...

I do not recommend this place. They sold me chairs that were not in stock, and informed me we'd have to wait by e-mail the day after my purchase. I told them at the time that we needed them for an occasion taking place a couple of months later. When we agreed to wait several weeks, they were further delayed. At that point, we asked for a refund because they were very much needed for the specific occasion, which was a couple of weeks away at that point. The store refused and stated that we should have paid more for a guarantee that we'd receive them by a certain date. a) that was not stated to me at the time of purchase and b) that was not at all the way to respond to a customer when the delay was not expected and the delivery dates were repeatedly misrepresented. The attitude was appalling.

Only after I reported this to American Express did this store "move heaven and earth" (their words) to get us the chairs in time for the event. However, my client had already purchased others because they had not told us that they would make any attempt whatsoever to fix the situation, other than offering to "lend" us chairs that did not work at all with the decor.

This was a very unpleasant and unfortunate situation. I will never shop here again. Plenty of stores in Los Angeles offer the same items at much better prices, and treat customer service with the importance it merits. BUYER BEWARE!