Laurie Rich

Review of Firstmark Services

Appalling customer service. Our loan was transferr...

Appalling customer service. Our loan was transferred to this company. Made our payment , they cannot find our payment ! Repeated phone calls , gave proof from our bank payment was made, claim they never received proof. Want us to snail mail the statement from our bank! Now charging late fees. Have made payments each month. No one at this company is taking respomsibity for finding our payment. We have gone down the rabbit hole with this company. So frustrating, is there anyone there who cares????