J

Juan Margalef

4 years ago

Good things:

Good things:

I. The views to the bay are amazing.
II. You can take the boats and paddles to go around the bay.
III. The swimming pool is pretty nice.
IV. The beds are comfortable.

Bad things:

1. They charged me an additional 3% fee without notice. I complain to Booking and, at first, they refused to refund me. I kept complaining and booking made them refund me.

2. The toilet flush was broken and although we kindly asked for it to be repaired, they did not (it was half functional).

3. There was a lot of goose pop, which is understandable, but they did not clean it in three days.

4. Due to COVID, they are not doing room service unless you agree, but they did not inform that during the check-in, they just call you unannounced when they are cleaning the rooms. Since I received a ton of robocalls, I never pick up unknown numbers, so they did not clean the room the first day. Besides, there were stains in the beds. They said it was due to a new cleaning product but it looked weird.

5. The BBQs were extremely dirty. We had to clean them ourselves and it seems that there was dirt from weeks of usage without cleaning.

6. The pictures do not show that the cars are just in front of the room's door.

All these are understandable if the price was much much lower, but the price is insanely high for the service they provide.

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