So about a year ago I went in to have a remote sta...

So about a year ago I went in to have a remote starter put in my vehicle. I recall I was in the waiting room a fairly long time. Not the worst part. The installer came back to say that if he installed the starter, there was a chance that the steering adjustment lever could crack. I said fine, I didn t think a crack was that big of a deal. After it was installed, he came back and said, Just so you know, it did crack is that okay? When I finally got in and was about to drive it home, I noticed it wasn t cracked, he took it clean off. In my line of business, if I have a customer who brings me a diamond ring to fix and I hand it back to them cracked (or in this metaphor the diamond would be missing) the customer would be ing livid until I fix or replace. EVEN IF I tell said customer ahead of time that damage could occur, I m still responsible for returning their valuables in as good as or better condition than when they entrusted me with it.