w daniels

Review of Global Imports MINI

Zero stars is my true rating. Had my 2015 X3 front...

Zero stars is my true rating. Had my 2015 X3 front headlight repaired at Global Mini Collision in Chamblee. Worst experience ever... don't know where to begin. While my insurance repair order called for the headlight replacement to be BMW OEM parts AND the advisor in charge of/overseeing the repairs ASSURED me they would be.... guess what... nope! When I came to pick up my vehicle 2 WEEKS LATER, had I not ASK them to FIND the advisor to check over my vehicle with me for the repair completion (you read that right...had to ASK please FIND the Advisor and review my vehicle) I would not have identified that they DID NOT use BMW OEM parts for my headlight! While it was BLATANTLY OBVIOUS, I POINTED IT OUT TO THE ADVISOR! His response was "oh man, they grabbed the wrong part". Whatever trevor, in this case travis.. As if that wasn't enough, when I asked why didn't he check the repair before he said it was ready for pickup, he responded "I was too busy, I have a lot going on." I lost it. I live wayyy on the opposite side of ATL and had to return the following week to wait a few hours for the correct OEM headlight replacement. I've been a customer since 2006..Global's service has reached an all time low. Trust not and question EVERYTHING BECAUSE YOU'RE PAYING FOR IT! IT being ALL the customers Global has lost and continuing to lose..we're paying through the nose to make up Global's loss! Not good folks, not good. I love my ultimate driving machine but it's time to go in search of.