Uber Huber

Review of Plaza Ford Inc

So I leave Afghanistan and spend my cash on my bra...

So I leave Afghanistan and spend my cash on my brand new ford focus 2013 SE, a couple of years later it needs some recalls and I head over to the plaza ford located in my home town, here near Fallston.

They perform the recall fixes and some other routine maintenance such as oil changes, as I was going on a long trip the next month and made it very clear to them to do a holistic check, with eyeballs, which they acknowledged. The person they for some reason gave the job of talking to customers (paul?) was unbelievably rude. Upon asking follow-up questions to some of the recommended fixes they suggested, he patronized me saying they had a "master technician". I spent almost 3000 dollars.

Days from going on my trip now, my car breaks down driving my mother and hers to a mothers day outing, in the rain. I lift the hood...and the master technician had left the battery cover off and I had a nice plume of corrosion on both contacts of the NEW battery they suggested. I bite my tongue, ruin my day, and tow my car back to plaza ford hoping they would fix it for real, again emphasizing the importance of my coming trip.

Rather than disputing their incompetence I pay and walk to my car, where just in case of a repeat offense, I could save some time and not have to come back. Under the hood is another incorrectly installed battery cover, in fact, its lazily hanging off, and a new plume of corrosion is building. At this point I'm furious they REFUSE TO LOOK UNDER THE HOOD and they send out a nice blonde lady to talk to me after I start yelling about negligent maintenance, I guess (paul?) doesn't like personal confrontations, just on the phone, and they'd have a better shot with her calming me down. She takes some pictures and tells me they will do it for free, which I just agree with, out of frustration. I picked up my car after leaving it there 3 total times and haven't been back since. It wasn't even a new battery, they just busted the corrosion and slapped some RTV or whatever on the contacts.

The issue has come up again not even 2 months later and a competent group of mechanics at another shop was able to diagnose their negligence within a day. The problem is a recall now apparently which wouldn't have come up back then, but my point is...avoid this place if you value your time, dignity, or the dependability of your vehicle.