Sam Athanas

Review of Hotel on Rivington

Without a doubt the worst hotel experience I've ha...

Without a doubt the worst hotel experience I've had.
Had booked a stay at the beginning of 2020 with my girlfriend. Was very excited because the pictures and reviews made this place look great and it seemed like a really solid deal for the price.
Pulled up out front to unload our luggage and were greeted by the bellhop. Gave my card on file and my drivers license to my girl so she could check in while I parked the car. When I returned, I found her looking frustrated on a bench in the lobby. Even with my cards and license they wouldn't let her check in and were quite rude to her about it. We brushed it off and went up to our room.
I had upgraded our room to a corner suite and was very excited because the pictures looked amazing. We were immediately disappointed. Very awkward decor... strange giant pictures and cheap uncomfortable furniture in a frustratingly dim room. Looked closer and found incredibly shoddy contractor work (paint mishaps, bad caulk jobs, loose screws, outlets that come out of the wall when you remove whatever you plugged in to it).
The cherry on top was when we opened the closet and found a variety of sex toys and a menu for any additional toys or lubes we may want. Not knocking that stuff in general... but man is it bold to just leave that stuff in a closet without having the guest maybe elect to have it when booking the room.
Also found an open bottle of lotion tucked in to our bed... so.... guessing they didn't change the sheets after someone enjoyed that lotion... in bed....
I went to the desk, complained of our issues with the room and explained how nothing in the hotel (down to the lack of an advertised game room on the website) was as it was portrayed on the website. The gentleman at the desk informed me that the hotel "changed owners a couple years ago so a lot of those pictures are out of date/inaccurate". He said they won't give me a refund, but offered to let me change rooms. They called someone to show me another room, but it was just a smaller version of what we had for the same price so we stuck it out.