Jennifer Wojciuk

Review of Colders Furniture/Kunzelmann E...

The time of purchasing was great! Lisa was very h...

The time of purchasing was great! Lisa was very helpful and seemed very knowledgeable. Then when our furniture came in I was initially told that they were trying to find out where my sofa was. After a week of trying to get an answer, I find out it was damaged in transportation and no one has been honest enough to tell me what was damaged. The manager gave me a credit towards our purchase for due to the fact that no one communicated with me about our furniture. When the furniture was delivered it looked like someone had been sitting in it because there were dips in the seat cushions. Needless to say, we are very disappointed. I contacted the manager back to inform him of my disappointment and he never called me back. They scheduled an appointment with their senior service tech. At this same time, I asked for another credit for the inconvenience and was told that they wanted to come and assess the situation and we could talk about it after the fact. The service tech was here last Saturday for 2.5 hours making the repairs to the furniture. Unfortunately I have not heard from the manager about another credit. I am extremely disappointed. This was an inconvenience and the furniture is brand new. We spent a lot of money! Don t know that we will do business here again.