Barbara Datz-Hernandez

Review of Champion Jeep

The service department let me drive off with a loo...

The service department let me drive off with a loose wheel. I called about the noise and was told it was something else. Thank goodness I have a trusted mechanic! The service manager's response when I brought this another similar concerns was "did I want something?" What I want is a service department that I can trust to diagnose correctly, do work honestly and thoroughly (no one should EVER be allowed to drive away with a loose wheel), and not try to do or require more work than what is needed. I see that, based on reviews here and on Yelp that I am not the only one with issues regarding the service department here. I am currently having work done at my trusted mechanic that is probably covered under my warranty - I would rather spend the extra money than have to worry about my car.