I honestly used to love apple so much. I booked in...

I honestly used to love apple so much. I booked in an appointment for today. I get that it's Christmas so of course it was busy. I needed my phone looked at/battery replaced. I bought an iPhone 11 Pro Max a year ago and the battery health has dropped to 87%. Heaps of my friends battery has remained quite high (95%+) even after 2 years and they use their phone a lot more than me. That and my phone freezes constantly even after many resets.

I went to apple to get this looked at. When the tech came over I could instantly tel he wasn't in the mood. I felt like I was interrupting his day by asking him to look at my phone. He basically told me there was nothing wrong with my phone and the freezing couldn't be mirrored right now so basically they wouldn't replaced/look at it.

I spent $2100 on a phone to be told that apple won't do anything about it, and receive shocking customer service.

I've been a longtime apple user but all they are