The operations and healthcare staff has been excel...

The operations and healthcare staff has been excellent and overall my father is happy. As a result of the COVID19 protocols, visitations have been restricted to Tues and Thurs (mid day) only, 20 min max. These visiting hours conflict with conventional working schedules and places a burden on families to either take time (& money) away from work or miss seeing my father in his last years, further isolating residents. I contacted the Administrator (Kim Ciociola) and inquired if they would consider providing visitation on weekends and/or evenings. Her response was NO and condensing, she suggested I seek another facility. Senior leadership is not interested in customer feedback at all. Rob B