Misha K

Review of Victory Dealer Group/Petaluma ...

I was trying to buy a used vehicle from this deale...

I was trying to buy a used vehicle from this dealership and was really surprised with the lack of responsiveness, respect, honesty and courtesy from the whole sales team. The sales rep Ryan, sales managers Mark and Rusty said things that they never delivered on. When I called the dealership to speak with Mark regarding the promises that he made and reasons for not getting back to me, he hung up the phone. I redialed in few minutes and was informed that he was with the customer. I asked receptionist and another sales rep for him to call me back and he never did. Overall, this was the worst car buying experience because the senior management mistreats and lies to potential buyers that are willing to do business with them. My advice is to stay away from these guys!!!