I just had my first encounter with this dealership...

I just had my first encounter with this dealership. I am a long standing Toyota customer. Usually I deal with Toyota Scarborough, but this time I went to this location to purchase my 3rd vehicle from a Toyota dealership.

I wanted to purchase a pre-owned Lexus. Mr. Bob Gilbert helped me throughout the process. I am writing this review to say few word about Bob, even though our deal was not a success. Bob was one of the most nicest and friendliest person my dad and I have encountered for a while! His honesty was one of a kind, and in one simple sentence, both my dad and I loved interacting with him! I would highly recommend anyone who goes to this dealership to look up for Bob.

Here is why I have decided to write this review: My dad and I went to take a look at a pre-owned 2007 Lexus, we knew that we have to change it's timing belt 10K down the road, so a serious price negotiation is needed in order of us to purchase it. When we expressed our concern to Bob, he pro-actively ran around to different departments within Toyota and Lexus, and got the following for us: 1. Proof of previous owner's old service records 2. Confirmation from Lexus whether a timing belt is needed to replace or not, 3. What type recondition has been taken care of by the dealership, 4. Why the owner decided to trade this car, 5, Whether there was any previous collision on this car or not, etc. He even sat down with me and went over the features available and NOT available on the vehicle. Not only that, when I missed out to test few feature on the car, he made sure to give me a reminder and took pro-active measure to have it resolved when we pointed our any concerns! I really loved the fact that he cares and tries to help his customers by going extra miles. And this is why I will definitely love to deal with him again.

I really wished to purchase this car from Bob. Unfortunately there was a $1300 difference from the amount the dealership was asking and my final quote. Knowing that I will need to spend additional $2000 after purchase to install the timing belt and a backup camera; I just could not offer them that difference from an economical point of view.

But regardless, it was a very pleasant experience and I think their car's quality is much better compare to many dealership I have been to so far. I will definitely keep an eye on this dealership going forward, and if I find anything interesting in their inventory, I know the person to call for further assistance - Mr. Bob Gilbert!

Edit: This is a continuation of my previous comment on 26JUN2017.

On June 27, 2016 Peter (the sales manager) called me, and we worked out this deal! Not to mention Bob stepped in and closed the deal with super efficiency and care (he claimed to be thinking so much about getting me this car that his hair turned gray over night!)! Anyways, end of the story, now I am a proud owner of Lexus 2007 RX 400H! The service and commitment I have received from this dealership was phenomenal. I am definitely coming back in couple of years when I decide to purchase or upgrade a better vehicle.

Thank you Toyota on the Park team and management!