JaredWN

Review of Kenworth Sales Company

We drop truck off on Friday. They say, "will pull ...

We drop truck off on Friday. They say, "will pull in on Monday to diagnose". No call Monday. I call Tues. "haven't pulled it in yet, we have been busy, will call you back today." No call Tues. I call Wed. "we're sorry, we will call you back in a couple hours.". They call back (hooray), "we want to trouble shoot electrical problems, will update you tomorrow.". No call Thurs. Friday.. I call, "Our tech is trouble shooting electrical problems, hasn't found an issue yet but thinks he can find it soon." Very frustrating.

I can understand juggling priorities, busy workload, commitments, and other jobs. Its hard to understand that (A) they don't keep commitments to us, and (B) the burden is on us to check in on them so work happens. If they were honest about their workload, and reported back with actual details then I would not write a negative review.. even if it had taken a week because then I would have understood and expected it.