Mike Costello

Review of Audi North Austin

Service was excellent. There are definite areas f...

Service was excellent. There are definite areas for improvement. I brought car in at 7:30am for scheduled maintenance on one day and got it back 30 hrs later. Not sure why I needed to make appointment for that. Another area for improvement; it would be great if the service department knew EXACTLY what our prepaid service covered; they didn t and I had to go to the finance department to advise them. Even though I bought this car at this dealer. Lastly; I thought my service plan included a loaner car but I was given a Lyft ride home. Not VER convenient. The positives; our service manager was excellent and so was the service.