This review is based solely on my experience setti...

This review is based solely on my experience setting up a consultation and trying to schedule an appointment for a procedure. Here are the problems I encountered: 1) the website rejected all of my major credit cards when I tried to schedule a virtual consultation 2) I finally tried my Costco card and the site "appeared" to have accepted the card and scheduled my virtual consultation but I never received a follow up email with instructions about how to attend the appt. 3) I had to call Customer Support to see how to attend the appointment and they had no record of my scheduling it 4) Prior to my virtual consultation, I followed ALL of the instructions to properly set up and test my computer but at the time of the visit the website let me in, I answered a few questions including my phone number, and then the site NEVER connected me to my provider 5) She (very nice doctor) reached me by phone and we had a short phone consultation. However, I was not reimbursed for this lower-tier visit, rather was charged the full $100 video/virtual visit cost. 6) The doctor indicated in my notes to the scheduler that I was to be seen at the main campus. I missed the initial call from the scheduler and so called the number she provided me by voicemail. When I called the number I was told "we don't schedule main campus appointments", so had to call another number. 7) I called that number multiple times and always got a recording that "no one was available to take my call". 8) I called the original phone number again and lo and behold they were able to schedule me a main campus appointment.