Lakelan Fennell

Review of Gwinnett Place Ford

Recently purchased a used Ford from Gwinnett Place...

Recently purchased a used Ford from Gwinnett Place Ford, 2016 still under factory warranty. On the way home to SC after purchase, I noticed that there was a security setting on the car that governed the speed and also the radio volume. I spoke to Gwinnet Place Ford and they said that for $125 and a 7 hour round trip back to their dealership, they could sell me an additional key (they only provided one with the purchase) and this would remedy the issue with the car they sold me. HOW ABOUT PROVIDING ME WITH A CAR THAT WORKS AS ADVERTISED WITHOUT CHARGING ME TO FIX IT?!? ONCE THEY TAKE YOUR MONEY, CUSTOMER SERVICE IS OUT THE WINDOW. I have bought about 40 cars in my lifetime and have never had a dealer refuse to fix something that cost $125 to repair, that prevented the car from functioning properly. Congrats Gwinnett Place Ford, you got my money, but you will not get mine or anyone else's I know ever again.