AMANDA BROOKIE

Review of Apple Store Southpark

I am incredibly disappointed with the service I ju...

I am incredibly disappointed with the service I just received at the Apple Store. After spilling liquid on my computer, I came straight to the Apple Store thinking this would be the best option, and my computer actually turned back on by the time I got to the store. I was told by the person who checked me in that they could help me. I waited for over an hour to just be told by a store associate there wasn't anything they could do but send off my computer. He told me this without even taking my computer apart. I then requested he open up the computer to at least see if there was still liquid in it- there was. I cannot believe I waited over an hour to be told they could just send off my computer, without even an offer to look inside and see if they could get some of the liquid out. I understand the computers have to be sent off to be fixed, but it is absolutely ridiculous this employee did not even offer to look at what the damage was. I will NOT be using the Apple store again.